The holiday was cancelled or rescheduled: what to do with your costume rental?

The holiday was cancelled or rescheduled: what to do with your costume rental?

The costume is chosen. The date is booked. The child knows their role and has already shown that exact dance at home ten times.

You would think — a foolproof plan.

And then a message arrives in the parent chat:

«The party is postponed.»

Or the child wakes up with a fever.

Or the role in the play suddenly changed.

And sometimes the costume has already been picked up, the hair is styled, an hour is left before the party starts — and an air raid alert begins in Kyiv.

Over years of rental experience, we have seen all these situations many times. That is why we are explaining what to do with your booking and payment, and why the most important rule is very simple: if your plans change — let us know.

If you simply changed your mind or your plans changed

Let us start with the simplest situation.

You booked a costume, but you no longer need it: the role changed, you found a different look, the child will not be participating in the party, or family plans changed.

You can cancel the booking.

If you notify us more than 3 days before the costume pickup date, we will refund the rental payment in full. Sonechko

You do not need to prove a reason. No certificates, explanatory notes, or highly convincing stories for the administrator are needed. 🙂

Plans change — it happens.

What if there are less than three days left before picking up the costume?

The terms here are slightly different.

When a costume is booked, we close that required date for other clients. Especially during the season, the same costume can be booked practically day-by-day.

Therefore, if there are less than three days left before pickup, the paid rental amount is no longer refunded in cash.

However, it does not expire.

You can use this amount to purchase any item in our store. Sonechko

In other words, situations like «changed your mind — and simply lost your money» do not happen with us.

If your child gets sick

Unfortunately, this is one of the most common reasons for cancelling children's parties.

Moreover, children have a miraculous talent for getting sick precisely on the evening before the morning party, when the costume is already booked, the poem is memorized, and mom has finally found those exact white tights. 😅

In this case, the same cancellation rules apply.

If there are more than three days left before the costume pickup date — we will refund the payment in full.

If less than three days remain — the paid amount can be used to purchase items in the store. Sonechko

Therefore, as soon as you realize that your child will most likely not go to the party, it is best to notify us.

If the kindergarten or school simply rescheduled the party

Do not rush to cancel your booking here.

First, find out the new date and contact us.

We will check if the chosen costume is available on the new day. If we can reschedule the booking — we will do it.

During the season, it happens that a specific costume for the new date has already been booked by another child. Then we will check what available options in the required size we have.

That is why it is best to report rescheduling as early as possible.

And now a separate situation — an air raid alert

Unfortunately, for Kyiv kindergartens and schools, this is no longer a force majeure event that happens once every few years.

The party can be rescheduled or cancelled literally on the day of the event.

And here there is a fundamental difference.

Imagine: you have already received the costume, the child was supposed to perform today, but due to an air raid alert, the party did not take place.

In this case, at Sonechko you do not need to pay for the costume rental a second time for the rescheduled party.

Return the received costume within the normal timeframe.

When the kindergarten or school announces the new date, contact us.

If the exact same costume is available — you will be able to take it again at no extra charge.

If it has already been booked for the new date — we will select another available costume. Also without a repeated rental fee.

Why does the costume need to be returned even if there is no new date yet?

Sometimes after a cancelled morning party, parents want to leave the costume at home, saying: well, the party will still happen in a few days anyway.

You should not do that.

After your date, this costume may be booked by another child. In addition, costumes undergo necessary preparation between rentals.

Therefore, if the party did not take place due to an alert, return the costume on time, even if the new date is still unknown.

When it is scheduled, we will separately issue the costume for the rescheduled party.

Under normal terms, the costume is returned on the day of the party or the next day by 12:00. In December, due to a very tight rental schedule, costumes must be returned on the day of the party by 20:00. Sonechko

What if the alert ended and the party was held after all?

Everything is simple here.

If the child used the costume and the party took place, even later than the planned time, this is a regular rental.

The rule of free re-pickup applies to situations when, due to an air raid alert, the scheduled event did not take place and was postponed to another date.

What will happen to the deposit?

Rental payment and the deposit are different things.

The deposit is paid upon receiving the costume and is returned after its return, provided the rental rules are followed.

Usually, it is three times the rental cost, although it may be higher for certain costumes. The deposit is accepted in cash. Sonechko

If the party did not take place due to an alert, you return the costume — and the deposit is returned to you in the usual manner.

And when the new date arrives and you get the costume again, we process everything just like during a regular pickup.

What if the child already put on the costume?

Do not worry about the fact that the child managed to try on or wear the costume before the party.

We have been working with children's costumes since 2005 and understand perfectly well who our clients are. A child in a costume is not a museum exhibit under glass. 🙂

Minor traces of normal use do not require additional payment.

Only heavy stains that require special dry cleaning or damage to the costume are charged separately. Sonechko

In short: what to do in different situations?

Changed your mind more than 3 days before pickup?
Let us know — we will refund the payment in full.

Cancelling less than 3 days in advance?
The paid amount can be used to purchase an item in the store.

Child got sick?
Let us know as early as possible — the same cancellation terms apply.

Kindergarten or school rescheduled the party in advance?
Write us the new date — we will check the possibility of rescheduling the booking.

Costume already picked up, but the party didn't happen due to an air raid alert?
Return the costume on time. For the new date, you can re-borrow the same costume if it is available, or another available costume at no extra rental charge.

And most importantly — just let us know

We have been working with children's parties for many years and know very well that plans sometimes change faster than we would like.

Especially now.

Therefore, you do not need to worry about what to say to the administrator or wait until the last minute.

Child got sick — write to us.
Morning party was rescheduled — write to us.
Date changed — write to us.
Party ruined by an alert — write to us all the more.

The earlier we know about changes, the more opportunities we have to help.

And the current terms for costume pickup and return, deposit conditions, booking cancellations, and other rules can always be checked on the Sonechko Rental Terms page. Sonechko